Business Administration Apprenticeships

For a more detailed outline of Business Administration Apprenticeships, please click here for Cfa Guidance.

Click here for Business Administration Booklet

Administration as an occupation
The key purpose of Administration as defined by the CfA is to:
‘Provide business support systems, processes and services that enable the organisation to achieve its objectives and continuously improve its performance for the customer’.

We know through extensive Labour Market Intelligence that Administration is a function that permeates all organisations. At its broadest level, it is the organisation of work. There are approximately 4.7 million people working in Administration. It follows that a high quality administrative function is essential to all businesses and organisations, whatever their product, function or sector. This is expected to rise to 5.2 million by 2012.

It is vital that administrators are given the opportunity to gain recognised qualifications and experience.

Every business needs effective Administration, and that need remains whatever else changes in terms of new products and services, new technologies and new organisational structures. The Business & Administration Apprenticeships (BAA) Frameworks are therefore based upon a combination of qualification outcomes, which together provide the breadth and depth of skills and knowledge needed to equip a young person for employment in Business & Administration, while fulfilling the national criteria for Apprenticeships.

The BAA Frameworks provide apprentices and employers with an excellent foundation for the training of future staff in Business & Administration. There are two levels of BAA Frameworks available to meet the differing needs of young people and employers from both large and small organisations: Apprenticeship and Advanced Apprenticeship. Both of them include common components such as the Business & Administration NVQ, Key Skills and a Technical Certificate, to ensure quality and consistency.

Business Administration/IT Career Paths

Possible job roles within Business & Administration
(taken from the CfA Business and Administration Occupational Map, 2005)

For qualified Business & Administration Apprentices (Level 2). Administrators at this level undertake a range of routine tasks in different work contexts. They have some autonomy but are usually supervised. Job titles could include:

  • Administration Assistant
  • Clerical Assistant
  • Data Entry Clerk
  • Filing/Records Clerk
  • Junior Secretary
  • Office Clerk

For qualified Business & Administration Advanced Apprentices (Level 3). Administrators at this level undertake a wide range of complex tasks in a variety of work contexts. They have a high degree of autonomy and responsibility and may provide some supervisory support. Job titles could include:

  • Administration Clerk
  • Administration Officer
  • Administration Team Leader
  • Database Clerk
  • Executive Officer
  • Office Supervisor
  • Personal assistant (PA)
  • Secretary

Business & Administration NVQ Level 2
The qualification consists of 5 units in total. These are drawn from 2 mandatory core units and 3 optional units from group A. The CfA recommends that BA Apprentices complete at least one IT related unit from the optional units within the NVQ.

Qualification Structure

Mandatory Core (2 units)
Unit 201Carry out your responsibilities at work
Unit 202Work within your business environment

Group A (24 units)
Unit 110 Ensure your own actions reduce risks to health and safety (ENTO)
Unit 203 Manage customer relations
Unit 204 Manage diary systems
Unit 205 Organise business travel and accommodation
Unit 206 Deal with visitors
Unit 207 Process customer financial transactions (FSSC)
Unit 208 Operate credit control procedures (FSSC)
Unit 209 Store, retrieve and archive information
Unit 210 Research and report information
Unit 211 Organise and support meetings
Unit 212 Use IT Systems (IT User)
Unit 213 Use IT to exchange information (IT User)
Unit 214 Word processing software (IT User)
Unit 215 Spreadsheet software (IT User)
Unit 216 Database software (IT User)
Unit 217 Presentation software (IT User)
Unit 218 Specialist or bespoke software (IT User)
Unit 219 Use a telephone system
Unit 220 Operate office equipment
Unit 221 Prepare text from notes
Unit 222 Prepare text from shorthand
Unit 223 Prepare text from recorded audio instructions
Unit 224 Produce documents
Unit 225 Work effectively with other people

Business & Administration NVQ Level 3
The qualification consists of 6 units in total. These are drawn from 2 mandatory core units and 4 optional units from groups A and B (at least 3 optional units must be chosen from Group B).

The CfA recommends that BA Advanced Apprentices complete at least one IT related unit from the optional units within the NVQ.

Qualification Structure

Mandatory Core (2 units)
Unit 301Carry out your responsibilities at work
Unit 302Work within your business environment

Group A (8 units)
Unit 110Ensure your own actions reduce risks to health and safety (ENTO)
Unit 204Manage diary systems
Unit 205Organise business travel and accommodation
Unit 212Use IT Systems (IT User)
Unit 213Use IT to exchange information (IT User)
Unit 216Database software (IT User)
Unit 217Presentation software (IT User)
Unit 218Specialist or bespoke software (IT User)

Group B (22 units)
Unit 303Supervise an office facility
Unit 304Procure products and services
Unit 305Manage and evaluate customer relations
Unit 306Manage the payroll function (AOSG)
Unit 307Complete year end procedures (AOSG)
Unit 308Monitor information systems
Unit 309Run projects
Unit 310Research, analyse and report information
Unit 311Plan, organise and support meetings
Unit 312Make a presentation
Unit 313Organise and coordinate events
Unit 314Word processing software (IT User)
Unit 315Spreadsheet software (IT User)
Unit 316Website software (IT User)
Unit 317Artwork and imaging software (IT User)
Unit 318Design and produce documents
Unit 319Plan and implement innovation and change
Unit 320Develop productive working relationships with colleagues and stakeholders (MSC)
Unit 321Provide leadership for your team (MSC)
Unit 322Prepare text from notes
Unit 323Prepare text from shorthand
Unit 324Prepare text from recorded audio instructions