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Modern Apprenticeship in Business and Administration

Entry Qualifications :

There are no formal entry qualifications required, however, you should have a keen interest in business and administration and be enthusiastic about learning whilst working in a company. You must be aged between 16 and 24 to qualify for the Modern Apprenticeship programme.

What Are The Costs :

There is no cost to the learner or work placement company, training costs are met by the Learning and Skills Council (LSC).

Course Content :

Learners usually attend the Training Centre one day per week for study towards achieving the Modern Apprenticeship framework which consists:

• NVQ Level 2 in Business and Administration (work-based)
• Certificate in Administration Level 2 (theory and knowledge)
• Key Skills in Communication (literacy)
• Key Skills in Application of Number (numeracy)

Learners also have the opportunity of completing added-value qualifications in ICT and the Certificate in Text Processing at Basic, Intermediate and Advanced Levels - subjects include:

• Text Production (layout of formal business correspondence)
• Word Processing (business documents using word)
• Mail Merge (one letter sent to several addressees)
• Business Presentations (presentations using PowerPoint)
• Document Presentation (create business documents

What Will I Learn :

All aspects of Business and Administration including:

• Different types of Organisation and how they operate
• Business and organisational charts and structures
• Health and Safety in the workplace
• Data protection and copyright
• Equal opportunities and contracts of employment
• Your rights and responsibilities at work
• Role/skills of an Administrator-what the Admin function does
• Workplace systems, policies and procedures
• Time and workload management
• Working with others and importance of team working
• Create and maintain good, professional working relationship
• How to deal with conflict in the workplace
• Dealing with giving and receiving good and bad feedback
• Principles of effective negotiation
• Spoken and written communication and how it is used
• Telephone techniques
• Dealing with information and filing systems
• Learning styles, plans and personal and career development