Customer Service Practitioner Apprenticeship .jpg
Customer Service Practitioner

Are you looking to work in Customer Service? At Group Training Association (GTA) we will support you pursuing your career as a Customer Service Practitioner. As a Customer Service Practitioner you will provide a high-quality service to customers.

A great start to your career

Completion of this apprenticeship will allow you to join the Institute of Customer Service as an Individual member at Professional level.

What will you learn?
  • Listening skills that allow to empathise with customers by understanding and effectively answer to their needs and their expectations

  • Understand your organisation: its core values, its culture and its brand

  • Learn about internal policies and procedures: relevant processes (such as complaint processes) and digital media policies

  • The appropriate legislation and regulatory requirements that affect your business

  • Use and engage in relevant technology, systems and resources

  • Understand and utilise measurement and evaluation tools to monitor customer service levels

  • Understand your role, responsibility and targets

  • Communication skills that will allow you to connect and build trust with customers, as well as the importance of those skills

  • Understand your organisation products or services